Contact Information For customer support, questions and other inquiries when Live Help is not available, please send us an email to the following address: goinfo@goassured.com
We will respond within 24-business hours.
Our physical address is:
GoAssured
23541 Ridge Route, Suite A
Laguna Hills, CA 92653
949.487.0083 (fax)

Secure Ordering
GoAssured's preferred method of placing orders is via the web is to utilize the safety of Yahoo’s shopping cart which is securely encrypted (scrambled) for your privacy using the SSL encryption system.

We can take orders over the phone.  If you get our answering service; leave us your name, phone number, and your time zone, so we can call you back at a convenient time.  Our normal business hours are Monday - Friday 8:00 AM to 5:00 PM PST.
Often Live Help via the web site is accessible after hours.

PaymentMethods
GoAssured accepts American Express, Master Card, Discover and Visa. We do not currently accept Paypal, checks, or money orders.
Credit cards are not charged until the item is shipped. The only exceptions are for Custom Items such as lift chairs, custom wheelchairs, oversized equipment, etc., which will be charged when the order is placed.

Medical Insurance
GoAssured does not accept insurance as payment of medical equipment.
We DO provide you with an invoice in insurance friendly format for any items that may be covered by insurance.    Submission of a claim to an insurance company is not a guarantee of payment; GoAssured offers this service only as a courtesy to our customers.

Cancellations
An item can be cancelled as long as it has not been shipped. If you would like to cancel an item and it has already been shipped please see our return policy.  Please call us immediately at 949.487.0085 if you would like to cancel your order.  We cannot guarantee we can stop the shipment, but we will do our best. Item cancellations have a 5% fee. Non-returnable items cannot be cancelled once shipped. Custom Items cannot be canceled.

Customer Ordering Errors
The customer is responsible for entering their order correctly online. We are not responsible for customer mistakes during ordering. Examples of which (but not limited to) are typing errors ("typos"), transposing addresses, swapping billing and shipping addresses, selecting the wrong items or colors, duplicate orders, etc... While we will certainly work with the customer to try and resolve the mistake, the responsibility is the customers' to give us the correct order information in the first place. If we can't catch an incorrect address, an order changes request, etc... we will not bear the costs of the customer error. Please double check the order for errors before submitting it. Once an order has begun processing in the warehouse, we are unable to cancel the order/shipment.

Damaged Merchandise
Should an item arrive freight damaged please refuse the shipment. You must report damage to the Fed Ex/UPS office within 24 hours to file a freight claim. If damage was discovered after receipt of the shipment please keep the all shipping material and contact us immediately. We will make every effort to fix a problem, but you need to make us aware.

Damaged Items
If a package arrives damaged, save all packing materials and contact us immediately. We must be notified within 7 days of receipt. We are not responsible for items reported beyond this timeframe If you are unhappy in any way, email us and we'll try to make things right. We can't help if we don't know about the problem

Sales Tax
Sales tax is collected for items shipped within California.

Satisfaction Guarantee, Refunds and Returns
All of our items carry a 30-day money-back guarantee. The item must be in new, unused, untested condition. Please notify us by email of your desire to return an item. We will mail shipping instructions and a return authorization number, (“RA#”) and instructions. The returned item must be in the original box with all paperwork. The item must be unused and untested. We will issue refunds for the item only. The customer will incur the expense of all shipping charges, even if the order was sent with freight allowed (Free shipping). No refunds will be given for products that can't be sold as new.

Refunds for purchases with an RA # will be credited to the credit card used to place the order, less shipping charges, and will appear on your statement usually within 7 days depending on your financial institution. Store credit in the form of a coupon may be issued in some cases; you will receive the coupon within seven business days.

Custom orders are not returnable, including but not limited to lift chairs, custom wheel chairs, custom ramps,(if the description mentions special order or allow time for receipt, etc.). After 30 days, items are covered by the manufacturer's standard warranty.

Returns require a Return Authorization (RA#) number. Items returned without an RA number will be refused. RA#’s are good for 30 days only. An RA# must be requested within 10 days of receipt of your items. The item must be received by us within 30 days of the issuance of the RA. Additional RA's will not be created if this timeframe lapses.

Pricing
Our pricing is quite competitive, frequently at the lowest allowable price. If you see a better price on another web site, we can usually match or beat any legitimate web site's shipped price. And unlike many other sites that spring up, we stock virtually everything except custom lift chairs and will ship same/next business day in most cases. Email us at goinfo@goassured.com.
We are not responsible for typographic or pricing errors.

Prescription Items
GoAssured is authorized to sell items regulated by the US Food and Drug Admistration. Any item requiring a Prescription will be noted in the items page. While you may purchase the item, the credit card will not be run until a valid Prescription for that item is faxed, mailed, or emailed to us.

A valid Prescription will include your name, the item, how the item is to be used, length of need, diagnosis, date, doctors name, address and phone number, the doctor's signature.

An example for an CPAP machine might read:
Jane Doe
CPAP machine 8 cmH2O
Ramp = 10
Dx: Obstructive Sleep Apnea
Lifetime use

Warranty
GoAssured sells only New and Unused Products! There are no refurbished items or factory demo units. Warranty details vary amoung manufactuer's and warranty information is listed with each product