Welcome to GoAssured!
Uniquely
Qualified
GoAssured is uniquely qualified to provide medical equipment online. GoAssured’s
medical professionals have been working with medical equipment since 1990 and
have been operating retail stores for many of those years. We have hands on
experience with almost all of the equipment we sell.
Experience
GoAssured has been online since April 2001 and in the medical equipment industry
since 1990. GoAssured is not an internet only site or auction only site that popped up trying to make money by selling items out of a manufacturers warehouse. Be wary of these sites, not just for the lack of support and knowledge you won’t receive, but because as manufacturers realize these companies have cheapened their products and cheapened their company names, those bad apples will have their accounts closed and further limit your access to warranty issues. Even companies that have a decent online presence are feeling the heat as their ultra low prices, which seem great to the consumer, are having adverse effects on the entire industry. When some internet company sells their product for dollars over cost, the ultimate loser is the consumer. Insurance companies look to the internet to justify lowering the reimbursement of medical equipment rates. In turn, lower reimbursement for the supplier means the consumer gets a lower grade product as the supplier struggles to keep profitable. In order to receive the higher quality product, with more advanced features, the consumer will now be forced to pay more money out of pocket for the device since their insurance reimbursement has been reduced for the product because of cheap internet suppliers. Additionally the manufacturers have now set minimum pricing for their products which are higher than the old cut rate internet retailer prices. Nowhere is this more clear than for those people seeking treatment for sleep apnea, and the CPAP, BiPap and APAP devices they require.
Mission
Our mission is to be your one stop source for medical products, because our
knowledgeable staff, our great service and prices are the best available. We
strive to stock the inventory you need when you need it, deliver it when you
want it.
Please use our Live Chat or e-mail us with any questions, comments or suggestions.
Thank you for visiting our store.
Contact
Information
Secure Ordering
Payment Methods
Medical
Insurance
Cancellations
Customer Ordering Errors
Damaged Merchandise
Pricing
Sales Tax
Satisfaction Guarantee,
Refunds and Returns
Prescription Items
Item Warranty Info
Contact Information
For customer support, questions and other inquiries when Live Help is not available,
please send us an email to the following address: goinfo@goassured.com
We will respond within 24-business hours.
Our physical address is:
GoAssured
23541 Ridge Route, Suite A
Laguna Hills, CA 92653
949.487.0083 (fax)
Secure Ordering
GoAssured's preferred method of placing orders is via the web is to utilize
the safety of Yahoo’s shopping cart which is securely encrypted (scrambled)
for your privacy using the SSL encryption system.
We can take orders over the phone. If you get our answering service; leave
us your name, phone number, and your time zone, so we can call you back at a
convenient time. Our normal business hours are Monday - Friday 8:00 AM
to 5:00 PM PST.
Often Live Help via the web site is accessible after hours.
PaymentMethods
GoAssured accepts American Express, Master Card, Discover and Visa. We do not
currently accept Paypal, checks, or money orders.
Credit cards are not charged until the item is shipped. The only exceptions
are for Custom Items such as lift chairs, custom wheelchairs, oversized equipment,
etc., which will be charged when the order is placed.
Medical Insurance
GoAssured does not accept insurance as payment of medical equipment.
We DO provide you with an invoice in insurance friendly format
for any items that may be covered by insurance. Submission
of a claim to an insurance company is not a guarantee of payment; GoAssured
offers this service only as a courtesy to our customers.
Cancellations
An item can be cancelled as long as it has not been shipped. If you would like
to cancel an item and it has already been shipped please see our return policy.
Please call us immediately at 949.487.0085 if you would like to cancel
your order. We cannot guarantee we can stop the shipment, but we will
do our best. Item cancellations have a 5% fee. Non-returnable items cannot be
cancelled once shipped. Custom Items cannot be canceled.
Customer Ordering Errors
The customer is responsible for entering their order correctly online. We are
not responsible for customer mistakes during ordering. Examples of which (but
not limited to) are typing errors ("typos"), transposing addresses,
swapping billing and shipping addresses, selecting the wrong items or colors,
duplicate orders, etc... While we will certainly work with the customer to try
and resolve the mistake, the responsibility is the customers' to give us the
correct order information in the first place. If we can't catch an incorrect
address, an order changes request, etc... we will not bear the costs of the
customer error. Please double check the order for errors before submitting it.
Once an order has begun processing in the warehouse, we are unable to cancel
the order/shipment.
Damaged Merchandise
Should an item arrive freight damaged please refuse the shipment. You must report
damage to the Fed Ex/UPS office within 24 hours to file a freight claim. If
damage was discovered after receipt of the shipment please keep the all shipping
material and contact us immediately. We will make every effort to fix a problem,
but you need to make us aware.
Damaged Items
If a package arrives damaged, save all packing materials and contact us immediately.
We must be notified within 7 days of receipt. We are not responsible for items
reported beyond this timeframe If you are unhappy in any way, email us and we'll
try to make things right. We can't help if we don't know about the problem
Sales Tax
Sales tax is collected for items shipped within California.
Satisfaction Guarantee, Refunds and Returns
All of our items carry a 30-day money-back guarantee. The item must be in new,
unused, untested condition. Please notify us by email of your desire to return
an item. We will mail shipping instructions and a return authorization number,
(“RA#”) and instructions. The returned item must be in the original
box with all paperwork. The item must be unused and untested. We will issue
refunds for the item only. The customer will incur the expense of all shipping
charges, even if the order was sent with freight allowed (Free shipping). No
refunds will be given for products that can't be sold as new.
Refunds for purchases with an RA # will be credited to the credit card used
to place the order, less shipping charges, and will appear on your statement
usually within 7 days depending on your financial institution. Store credit
in the form of a coupon may be issued in some cases; you will receive the coupon
within seven business days.
Custom orders are not returnable, including but not limited to lift chairs,
custom wheel chairs, custom ramps,(if the description mentions special order
or allow time for receipt, etc.). After 30 days, items are covered by the manufacturer's
standard warranty.
Returns require a Return Authorization (RA#) number. Items returned without
an RA number will be refused. RA#’s are good for 30 days only. An RA#
must be requested within 10 days of receipt of your items. The item must be
received by us within 30 days of the issuance of the RA. Additional RA's will
not be created if this timeframe lapses.
CPAP RETURNS
CPAP Masks and nasal pillows
cannot be returned if the package has been opened. Masks are personal use items
and cannot be resold and or returned if they have been opened. If you have a
question about your mask, please call us prior to opening the package.
CPAP, BiPap, and Autoset
machines and humidifiers can only be returned for reasons covered under manufacturer’s
warranty.
Pricing
Our pricing is quite competitive, frequently at the lowest allowable price.
If you see a better price on another web site, we can usually match or beat
any legitimate web site's shipped price. And unlike many other sites
that spring up, we stock virtually everything except custom lift chairs and
will ship same/next business day in most cases. Email us at goinfo@goassured.com.
We are not responsible for typographic or pricing errors.
Prescription Items
GoAssured is authorized to sell items regulated by the US Food and Drug Admistration.
Any item requiring a Prescription will be noted in the items page. While you
may purchase the item, the credit card will not be run until a valid Prescription
for that item is faxed, mailed, or emailed to us.
A valid Prescription will include your name, the item, how the item is to be
used, length of need, diagnosis, date, doctors name, address and phone number,
the doctor's signature.
An example for an CPAP machine might read:
Jane Doe
CPAP machine 8 cmH2O
Ramp = 10
Dx: Obstructive Sleep Apnea
Lifetime use
Warranty
GoAssured sells only New and Unused Products! There are no refurbished items
or factory demo units. Warranty details vary amoung manufactuer's and warranty
information is listed with each product
Warranty
Information
ResMed
Products
ResMed Inc durable sleep
products (machines and humidifiers) have a warranty ( 2 year for machines
1 year for humidifiers ) beginning the date you purchase the equipment from
GoAssured. If at any time you experience a problem with your Resmed equipment
malfunctioning call us at 949.487.0085 and relay that information to us.
GoAssured has years of experience in basic troubleshooting for your Resmed
equipment. If a resolution to your problem cannot be found, and a repair
or replacement of your equipment has been deemed necessary by our technicians,
the customer will receive an RA number, and shall bear the shipping costs
to ship the unit back to Go Assured at 23541 Ridge Route, Suite A, Laguna Hills, CA 92653. GoAssured will forward the machine to ResMed Inc
for testing and diagnostics. Should Resmed determine the problem is warranty
related, and the unit is still covered under warranty, ResMed will repair
or replace the unit. Should the unit be outside the warranty period, or otherwise
been found to be damaged in such a way as not to be covered by a warranty,
a repair or replacement estimate will be given. The final decision for repairing
or replacing the item out of warranty is the responsibility of the customer.
In any situation, freight charges stemming from any warranty issue, are the
responsibility of the customer. Resmed's warranty does not cover abuse, physical
damage, and any misuse of the equipment as may occur from dropping the unit,
water damage, etc. Please note: All services performed by GoAssured
are independent of the manufacturer.
ResMed
Masks
ResMed, Inc offers a 90
day limited warranty on masks. Please contact us at goinfo@goassured.com for
Resmed Mask Replacement details.
Respironics
Products
Respironics machines and
humidifiers have a 2 year warranty beginning the date you purchase the equipment
from GoAssured. If at any time you experience a problem with your Respironics
equipment malfunctioning call us at 949.487.0084 and relay that information
to us. GoAssured has years of experience in basic troubleshooting for your Respironics
equipment. If a resolution to your problem cannot be found, and a repair or
replacement of your equipment has been deemed necessary by our technicians,
the customer will receive an RA number, and shall bear the shipping costs to
ship the unit back to Go Assured at 23541 Ridge Route, Suite A, Laguna Hills, CA 92653. GoAssured will forward the machine to Respironics Inc for
testing and diagnostics. Should Respironics determine the problem is warranty
related, and the unit is still covered under warranty, Respironics will repair
or replace the unit. Should the unit be outside the warranty period, or otherwise
been found to be damaged in such a way as not to be covered by a warranty, a
repair or replacement estimate will be given. The final decision for repairing
or replacing the item out of warranty is the responsibility of the customer.
In any situation, freight charges stemming from any warranty issue, are the
responsibility of the customer. Respironics's warranty does not cover abuse,
physical damage, and any misuse of the equipment as may occur from dropping
the unit, water damage, etc.
Respironics
Masks
Respironics offers a 90
day limited warranty on masks. Please contact us at goinfo@goassured.com for
Respironics
Terms of Use
This site is copyright GoAssured, 2007. All site design, but not limited to
graphics, design elements, text, video contents and photographs contains proprietary
information of www.GoAssured.com All
content of the website is copyrighted as a collective work. It is considered
exploitation of content to publish, modify, copy, transmit, or create derivative
works for any user on this website. The only permissible use of the site is
for use as a shopping resource or placing an order. Any other use of materials
on this site without prior written permission from GoAssured is strictly prohibited
